Jobs

Help new tenants feel at home from day one

As a Voids and Repairs Officer, you'll make sure our properties are ready, safe and welcoming for new tenants. Whether it's sorting out a missing gas certificate or chasing up a final repair, you'll be part of the team making sure everything's in place for a smooth start.

Working Style:

You'll be based in the Borough for 3-4 days a week, playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives.

What you'll be doing:

You'll be the go-to contact for anything to do with void repairs in the first 12 weeks of a new tenancy-answering queries, coordinating works and making sure no detail gets missed. That means working closely with void surveyors, maintenance officers and sub-contractors to keep everything moving and making sure each empty property has the gas, electricity and compliance checks it needs.

You'll manage your own caseload of voids from start to finish, helping new tenants settle in and staying on top of any early repair issues. You'll be keeping the voids tracker and repairs schedule up to date, coordinating appointments and ensuring any works are completed on time.

This is a varied role where every day's a bit different. One moment you might be booking a heating inspection, the next checking Service Connect for updates or supporting the voids administrator with job orders. There's always something to get stuck into and plenty of opportunities to make a real difference to how we support our residents.

For further details, please review the Job Description and Person Specification

What you'll bring

You're organised, proactive and have a real knack for juggling multiple tasks at once. You've got strong admin and IT skills and you're comfortable using Microsoft Office and logging updates across different systems.

You're also someone who brings energy and enthusiasm to a team. You enjoy working with others, talking to residents and solving problems as they come up. Whether it's chasing a contractor or helping someone move in more smoothly, you're not afraid to take the lead and keep things moving.

Experience in housing or customer service is helpful, but what matters most is your attitude: you're reliable, positive and ready to get involved wherever you're needed.

Why join us

At RBKC, we're all in - investing in our people, our communities and our future.

In this role, you'll join a friendly and experienced team that supports each other, celebrates success and pulls together when things get busy. You'll have the chance to grow your skills, learn from others and build your confidence, knowing your work makes a genuine difference to people's lives.

There's lots of room to learn and progress. You'll get to see the full picture of how we manage our homes-and play a part in making sure every resident moves in with confidence.

About us

Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.

As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.

This role is all about action. It's about showing up, doing the job properly and staying positive when things get tricky. You'll be working with a team that values energy, initiative and getting stuck in-because that's what makes the difference for our residents.

Interview details and role requirements

Interviews will be held on the 29th July 2025

Ready to join us?

We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you.

Please apply online explaining how you meet the requirements set out in the person specification and job description.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

To apply please click the Apply Now link below.