Jobs

We are looking to appoint a Housing Services Co-ordinator to support the Tenancy Managers to deliver a high quality, customer-focused service, leading on providing effective and timely responses to a range of enquiries and complaints.

We expect our Housing Services Coordinator to be able to:

• Provide quality and timely responses to a range of enquiries including complaints, MP and councillor enquiries, Subject Access Requests and Freedom of Information enquiries. 
• Effectively manage a team of Housing Services Advisors, ensuring they support the Housing Services Officers in resource planning and administration.
• Undertake duties on behalf of the Operations Manager - Housing Services and deputise when required.
• Oversee the day to day running of the housing reception area in Smethwick.

Essential requirements for the role are:

• Minimum of 2 years’ experience of delivering tenancy related services to customers. 
• Experience of dealing with complaints and enquiries to a good standard. 
• Experience of dealing with internal and external stakeholders.
• Experience of dealing of working on own initiative with occasional guidance.
• Experience of briefing/providing information to elected members.

You must have excellent communication skills; a strong ability to deal with complex issues; a comprehensive knowledge of housing management functions as well as the ability to work in a demanding environment.

Qualifications

Numeracy and Literacy level 2 qualification or equivalent as a minimum (the successful applicant will need to provide evidence of this qualification)

Hours

37 hours per week

Closing date: 30 May 2025

Please note that successful applicants will need to make themselves available for an interview, which is expected to take place on: 

17 June 2025 (subject to change)

For further details about this role please refer to the Job Description and Personnel Specification. For an informal discussion, please contact Teresa Warren-Donley via email on: teresa_warrendonley@sandwell.gov.uk.

To apply please click the Apply Now link below.