Jobs

We are seeking an enthusiastic and committed individual to support the delivery of the Council’s Housing Options Service based in the Ryedale locality.

The role:

You will provide a full housing options advice and homeless service to those clients who are in housing need, fulfilling the Councils statutory duties under the homeless legislation, issuing decision letters, and arranging temporary accommodation.

You will be responsible for preventing homelessness wherever possible and provide a high standard of customer care to customers with the overall view to help find realistic and sustainable housing solutions for any household that the authority owes duties towards. 

What you will bring:

This is a very challenging role that requires someone who is resilient, has empathy and patience to deal with clients in difficult situations.  You must be flexible, comfortable working in a busy customer focused environment and have excellent IT skills.

The role requires good communication skills and the ability to work on your own initiative and as part of a team. Knowledge and understanding of the role of the Housing Options Service and relevant legislation is desirable along with a general understanding of housing issues and previous experience in the housing sector.

The role is Monday to Friday, however, you will be required to participate in our out of hours service including weekends (on a rota basis) to respond to homelessness emergencies throughout Ryedale, including incidents in temporary accommodation, to which you will be paid additionally. You will be based in Ryedale locality, however you will be required to travel across the locality to carry out home visits as required and to travel to other offices within North Yorkshire to attend meetings and training.

For an informal discussion please contact Zoe Longhorn, Housing Options and Support Team Leader and Jennie Young, Housing Options and Support Team Leader on 03001312131 or email: jennie.young@northyorks.gov.uk and Zoe.longhorn@northyorks.gov.uk

Enhanced Level DBS Disclosure is required for appointment to this post.  

Key Documents

Job Description  

Total Rewards Brochure

Key Dates

Closing Date: 4^th October 2024

Interview Date: W/C 14th October 2024  

Venue for Interview: Ryedale House, Malton

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. 

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. 

North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party.

North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.

North Yorkshire Council are committed to the health and safety of our employees and of others including the general public. It  has a responsibility to ensure employees who hold a position that is deemed to be safety critical as it requires the performance of duties which are directly related to the safe operation or security of a facility, piece of equipment or vehicle, handling of chemicals or work at height or in confined spaces and which, if not performed properly, could result in a serious safety risk or environmental hazard to employees, a facility or the general public , do not attend work whilst under the influence of drugs or alcohol. Individuals offered employment with North Yorkshire Council will be subject to the Workplace Substance Misuse policy. For safety critical roles as detailed above, random alcohol and drug testing may take place during the course of employment.

To apply please click the Apply Now link below.