Jobs

We have the following permanent opportunities available to join our team at GALA Durham.
 
X2 posts both at 24 hpw each

WHAT IS INVOLVED?  
You will provide a friendly, effective and efficient front of house service and support the day to day operation of the assigned cultural venue ensuring excellent customer service at all times and a high-quality service, that is safe, efficient, and enjoyed by users.
 
Acting as a first point of contact for customers, contractors and partners, you will welcome visitors and ensure that enquiries are dealt with professionally, politely and promptly.
 
You will provide information about the venue as required and support public engagement activities such as provision of ‘behind the scenes’, or heritage and cultural venue/ gallery tours acting as an advocate for the culture service, proactively encouraging and supporting customers to enjoy a positive experience.
  
We encourage you to contact Michela Johnson, Cultural Operations Manager mobile: 07436 911 886 or email michela.johnson@durham.gov.uk

WHAT WILL I NEED? 

• NVQ Level 2, or equivalent, in a relevant area
• First aid qualification or willingness to work towards 

Experience of working with customers from a wide range of backgrounds in a customer facing environment and of working in a theatre or other cultural venue is essential.
 
You must have experience of using IT applications and of maintaining a safe working environment.
  
Where our roles are customer facing and you are required to speak to members of the public, you will be required to demonstrate the ability to speak fluent English. This is a requirement under Part 7 of the Immigration Act 2016. 

Please refer to the attached person specification for the full criteria. 

REWARDS AND BENEFITS
We offer generous rewards and benefits that are designed to help you perform at your best:

• Competitive salaries and 27 days holiday per year rising to 32 days after five years continuous local government service.
• Option to purchase up to 10 additional days annual leave per year.
• Excellent work/life balance through schemes including job sharing, compressed hours and flexi-time (allowing up to 13 flexi days per year).
• Hybrid working (home and office working).
• Excellent contributory career average Local Government Pension Scheme (LGPS). Plus, top up options - Salary Sacrifice Shared Cost AVC scheme and standard AVC scheme for members of the LGPS.
• Wellbeing Portal and access to an Employee Assist Scheme.
• Wide range of learning and development opportunities including professional qualifications, coaching and mentoring.
• Employee Benefits Portal and Lifestyle Savings Scheme (discounts across a host of major retailers).
• Discounted DCC gym membership.
• Staff networks run by staff for our staff, including Race Equality and Diversity, Disability, LGBT+, Armed Forces, Carers, Menopause.
• Trade Union membership.
• A range of other salary sacrifice schemes such as car leasing.

Rewards and benefits are subject to individual terms and conditions.

Please note that flexible working and hybrid working arrangements do not apply to this post.

Take a closer look: https://www.durham.gov.uk/article/26895/Rewards-and-benefits

SOCIAL MEDIA
Don’t see the perfect role for you right now? Keep an eye on our social media channels for updates on new opportunities at Durham County Council!
 
Follow us on Instagram https://www.instagram.com/dccjobsandcareers/  
Like us on Facebook https://www.facebook.com/durhamcountycounciljobsandcareers

EQUALITY, DIVERSITY, AND INCLUSION 
We are a proud equal opportunities employer and recognise that a diverse, talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services. 
 
We are committed to ensuring that our employment policies and processes are fair and equitable to all.  We welcome job applications from everyone, and successful candidates are considered only on their skills and ability to do the job.
 
As a Disability Confident Leader, we encourage applications from disabled people and provide support throughout the recruitment process.
 
Take a closer look: https://www.durham.gov.uk/article/26899/Equality-diversity-and-inclusion-in-our-workforce

INTERVIEWS
Interviews will be held as soon as possible on a date to be confirmed.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
 
HOW TO APPLY  
In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Applications must be submitted on-line via the Northeast Jobs portal.   
 
Please use the ‘Person Specification’ section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge.  Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short-listed.  
 
If you have any support needs or require assistance when applying for this role, please contact the Recruitment Team via email RecruitmentREG@durham.gov.uk or telephone the Recruitment Help Desk on tel. no. 03000 26 27 27 (option 5).

PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL. 
  
We collect personal information from you when you register with North East Jobs and make an application. Details on how we process your personal data is available in our Privacy Notice. https://www.durham.gov.uk/media/24645/Privacy-notice-human-resources/pdf/PrivacyNotice-HR.pdf
 

To apply please click the Apply Now link below.